Important notice: We are currently experiencing issues with some of our services. Our team is actively working to resolve the issue. We apologise for any inconvenience and appreciate your patience.
Card Expiry
When your Multi-currency Cash Passport Prepaid MasterCard has expired, you may be able to take the Card and valid photo ID back to a participating location. Please check with the participating location for details of the exchange rates applied. A fee may also apply - please see the terms and conditions for more information.
Please see the 'Cash out and Close' section below for options of redeeming your available balance and closing the Card before it has expired.
Cash Out and Close (Before Card Expiry)
If your Card is still valid but you would prefer not to keep it for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the MasterCard® Acceptance Mark.
Alternatively, you can choose to close your Card – please refer to the Purchase Location. You may be charged a cash out fee for closing your Card and redeeming the balance. For more information, please refer to the Table of Fees and Limits.
Lost, Stolen or Damaged Cards
If your Multi-currency Cash Passport Prepaid MasterCard is lost, stolen or damaged, contact Card Services immediately, so they can cancel it and offer further assistance, including a free Replacement Card or emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location).
Rest assured, your balance is chip and PIN protected and if you have an Additional Card, you can still access your funds with the Additional Card.
