Top up methods

1. Online

To top up using your UK Debit or Credit card, click here:

Top up your card

Please note online top-up limits (across all currencies on the card):

• In one day: £5,000
• Within 7 days: £15,000
• Within 60 days: £30,000

The online top-up limits are subject to the total card balance (including all currencies) not exceeding £5,000 at any one time. Online top-ups will be credited to your Cash Passport immediately.

 

2. Bank transfer (via phone or internet banking)

To top up via internet or telephone banking, this is what you need to do:

• Ensure you have registered your email address with us in the secure 'My Account' area on this website.
• In ‘My Account’, set the currency that you would like to top up as your default currency; this is where we will allocate your money. You can only top up one currency per bank transfer.
• Then you can either phone your bank or log into your bank account via your bank’s website and create a new payee to make a GBP payment.

Please use the following details:

• Bank details Beneficiary/Payee: Mastercard Prepaid
• Sort code: 20-32-53
• Account number: 63807568
• Reference: Your 16 digit Multi-currency Cash Passport card number (on the front of Card)
• Amount: Please ensure that the amount you load on your Card is within the allowed Card limits.

You may top up a maximum of £5,000 per day (across all currencies on the Card) via a bank transfer, but your total card balance at any one time (including all currencies) may not exceed £5,000.

It may take up to 5 working days for your bank to transfer the funds to us, however, be assured that we will load the funds onto your Cash Passport within 24 hours of receiving them. We will send you confirmation via email that your top up has been successful.

Remember to set/change your preferred default currency in ‘My Account’ before transferring your money to us. Payments made in GBP will be converted to the relevant default currency, which will be set as GBP until changed. You will find the rate we used on your top up confirmation.

 

3. Via the mobile app

Download our handy mobile app and top up on the go. Please note, mobile app top-up limits (across all currencies on the Card):

• In one day: £5,000

Mobile App top up limit is subject to your total card balance at any one time (including all currencies) not exceeding £5,000. Mobile app top ups will be credited to your account immediately. Please note only 1 top up is permitted per day.

Download our handy mobile app here:

 

 

4. Over the phone

Simply call Card Services on +44 207 649 9404 and you can pay directly from your UK issued debit or credit card.

Please note, telephone top-up limits (across all currencies on the Card):

• In one day: £500
• Within 60 days: £1,500

Telephone top-ups will be credited to your account immediately.

For example, if you top up £500 onto your Card in one day, you may then only load a further £1000 within 60 days. The telephone top-up limits are subject to the total card balance already on the Card at the time of the top up, as your total card balance (including all currencies) may not exceed £5,000 at any one time.

 

5. In Branch

Just take your Cash Passport and a valid photo ID to any participating branch of the business you bought your card from and they will top it up for you. Payments will only be accepted from the primary cardholder. 

• Click here for a list of Eurochange store locations.
• Click here for a list of Tesco store locations.
• Click here for a list of Co-op Travel store locations.
• Click here for a list of Althams store locations.

 

Things to remember when topping up:

• For your security, from time to time, the total number of top ups you can make in 24 hours across the online, mobile app and phone channels may be restricted. If you have successfully topped up via one of these channels you may need to wait 24 hours before topping up again, unless you top up via bank transfer or in branch (where available). 
• We can only accept payment from the registered Cash Passport cardholder
• We cannot accept top ups from third parties
• Top ups will only be processed and accepted if the name and UK registered address of the payment card matches the name and address on your Cash Passport account. To update your details please contact Card Services.
• Please note that a 2% commission will be charged for loading or topping up into your GBP currency on your Cash Passport.
• If you top up your Euro, US Dollar, Australian Dollar, Canadian Dollar, New Zealand Dollar or South African Rand, Turkish Lira, Swiss Franc and Emirati Dirham currencies, we will convert your GBP payment into the relevant currency before applying it to your Card.