Contact us

Send us an enquiry and we'll get back to you within 48 hours.

email us  

Contact us

Need to speak with us? We're here to help.

Be sure to check out our help centre first.

  • Email us

    Send us an email enquiry and we'll get back to you within 48 hours.

  • Calling from outside the UK?

    Free to call Card Services numbers

    Country Free phone number†
    Argentina 0800 666 0026
    Australia 1800 098 231
    Austria 0800 293 724
    Bahamas 1800 389 0523
    Belgium 0800 77 228
    Brazil (from landline) 0800 892 3560
    Brazil (from mobile) +55 21 3956 9200
    Bulgaria 800 116 1169
    Czech Republic 800 143 722
    Chile 123 0020 7887
    China (North) 10 800 712 2683
    China (South) 10 800 441 1345
    Costa Rica 800 015 0605
    Croatia 0800 223 179
    Cyprus 800 96 361
    Denmark 808 84 857
    Dominican Republic 1888 156 1388
    Estonia 800 011 1359
    Finland 0800 918 279
    France 0800 916 940
    Germany 0800 181 4595
    Greece 00800 4413 1532
    Hong Kong 800 966 321
    Hungary 0680 018 878
    Iceland 800 98 78
    India 000800 100 7960
    Indonesia 1 803 0441 1368
    Ireland 1800 535 564
    Israel 180 943 1521
    Italy 800 789 525
    Japan 00531 780 221
    Latvia 800 03 736
    Lithuania 880 031 068
    Luxembourg 800 28 166
    Malaysia 1800 814 933
    Mexico 800 288 9868
    Monaco 800 93 677
    Netherlands 0800 023 3935
    New Zealand 0800 444 691
    Norway 800 14 326
    Philippines 1800 1442 0143
    Poland 00800 441 2460
    Portugal 800 880 501
    Puerto Rico 1 877 465 0085
    Russia 810 800 2500 2044
    Singapore 800 441 1379
    Saudi Arabia 800 844 2790
    Slovakia 800 001 684
    South Africa 0800 982 674
    South Korea 00798 4434 1279
    Spain 900 958 973
    Sweden 020 796 949
    Switzerland 0800 834 918
    Taiwan 0080 104 4292
    Thailand 001800 442 212
    Trinidad & Tobago 1 800 203 0194
    Turkey 00800 4463 2089
    Uruguay 000 413 598 3672
    USA / Canada 1 877 465 0085
    Venezuela 800 100 8565
    Other countries +44 207 649 9404††

     

     There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.

    †† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.

  • Calling from within the UK?
    • UK - 0800 056 0572
  • Dispute a transaction

    If you find a transaction that does not look correct, please contact card services immediately via phone, who can lodge a dispute on your behalf.

    To notify card services of any unauthorized or disputed transactions, simply:

    1. Complete the dispute claim form located here
    2. Click here to email us

    Please provide as much detail as possible when filling out the dispute claim form, it will help us accurately and quickly work on your behalf to correct the problem. You can use 'my account' to login and establish the details of which transactions you want to dispute.

    We will send a response to you within 10 working days of receiving your query.

    Remember, you can contact global emergency assistance for PIN reminders or to report lost or stolen cards.

  • Lodge a complaint

    If you have any complaints, please send us an email. For more information, please refer to our complaints procedure.