Important notice: We are performing essential maintenance from Monday 4th November to Wednesday 6th November. Some of our services will not be available during this time. If you are intending to reload, we recommend you complete this prior to our maintenance window. You will still be able to use your card for purchases and at ATMs. We apologise for any inconvenience and appreciate your patience.
Using your card
In Branch |
Online |
Phone |
Mobile App |
|
---|---|---|---|---|
Get a card | Yes, click here for details. | Yes, click here to order now. | No | No |
Top up (also known as reload) | Yes# (If the card was bought in a branch) | Yes (click here to top up) | Yes | Yes |
Move money from one Currency to another | No | Yes, via 'My Account' | Yes | Yes |
Get a PIN reminder | No | Yes, via 'My Account' | Yes | No |
Check my balance | Yes | Yes, via 'My Account' | Yes | Yes |
Get back the money I haven't spent (cash out) | Yes# (If the card was bought in a branch) | No | Yes | No |
Tell you my card is lost/stolen/damaged | Please call Card Services straight away. Click here for Card Services contact numbers. |