Important notice: We are currently experiencing issues with some of our services. Our team is actively working to resolve the issue. We apologise for any inconvenience and appreciate your patience.
Using your card
In Branch |
Online |
Phone |
Mobile App |
|
|---|---|---|---|---|
| Get a card | Yes, click here for details. | Yes, click here to order now. | No | No |
| Top up (also known as reload) | Yes# (If the card was bought in a branch) | Yes (click here to top up) | Yes | Yes |
| Move money from one Currency to another | No | Yes, via 'My Account' | Yes | Yes |
| Get a PIN reminder | No | Yes, via 'My Account' | Yes | No |
| Check my balance | Yes | Yes, via 'My Account' | Yes | Yes |
| Get back the money I haven't spent (cash out) | Yes# (If the card was bought in a branch) | No | Yes | No |
| Tell you my card is lost/stolen/damaged | Please call Card Services straight away. Click here for Card Services contact numbers. | |||
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