The smarter way to travel

Multi-currency Cash Passport™. One Card, Twenty Two Currencies.

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Multi-currency Cash Passport


22 currencies, locked in rates

Lock in exchange rates each time you load and top up. Load up to 22 different currencies on one card. Pound Sterling, Euros, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars, South African Rand, Turkish Lira, Swiss Francs, Mexican Peso, Polish złoty, Czech Koruna, Swedish Krona, Japanese Yen, Thai Baht, Singapore Dollar, Danish Krone, Norwegian Krone, Hungarian Forint, Icelandic Króna, and Emirati Dirhams.

Stay in control

Manage and track your Cash Passport on the go via your mobile, tablet, laptop or PC. Login to My Account and stay in control of your money. 

Accepted at millions of locations

Preload your Cash Passport and use like you would a credit or debit card in-store, online or to withdraw local currency at ATMs.

Global assistance

Help is only a call away. If your card is lost, stolen or damaged, we can replace it quickly or provide you with emergency cash up to the available balance on your card (subject to availability).

Today's exchange rates*

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GBP
Locked in exchange rate
USD
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GBP
Locked in exchange rate
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Reload your existing Cash Passport

Running low on travel money?

Multi-currency Cash Passport is reloadable, allowing you to top up any of your currencies, anywhere, anytime.

You can top up in 5 ways:

  1. Online
  2. Bank transfer (via phone or internet banking)
  3. Via the mobile app
  4. Over the phone
  5. In participating branches

Learn more about your top up options.

Keep track of your travel money

You can use your mobile, tablet, laptop or PC to login to My Account and stay in control of your travel money.

Register for My Account, so you can:

  • Track your spending
  • Top up your card
  • Transfer between currencies
  • Retrieve your PIN number
  • Suspend your card temporarily

You can also download the Cash Passport mobile app, available for iOS and Android devices.

Travel with confidence

Safe and secure access to your money

Cash Passport uses Chip and PIN technology which means you can rest assured you have additional security making your card safer than carrying cash. Accepted at millions of locations and cash machines worldwide.

Looking for a back-up card for safe keeping? Simply purchase an additional card when ordering online or in-store.

We're here to help

We're only a call or email away at all times. Our global assistance team will help you if your card is lost, stolen or damaged.

We can replace your card quickly or provide you with access to emergency cash up to the available balance on your card (subject to availability), so you can keep enjoying your holiday.

Need further help?

View our frequently asked questions or feel free to contact us.

Cash Passport™ app

The new Cash Passport app has an improved design that makes managing your travel money faster and easier.

 

  • Activate your card the easy way

    Start travelling smarter in just a couple of taps. Activate your Cash Passport card from your mobile, download the app from the iOS or Android store, log-in, and load up with your preferred currency. Simple!

  • Faster, easier top up

    Now you can securely store your payment card details in the Cash Passport app, so whenever and wherever you are, you can top up with up to 10 currencies, including Euros, US, Australian and Canadian Dollars and British Pounds at the touch of a button.

  • Smarter money management

    Stay in control the smart way. The new message centre feature lets you stay on top of tailored notifications, including low balance and transaction alerts. Keeping you up to date with your own personal need to know information.

  • Move between currencies

    Move money between your currencies with just a couple of taps – it’s that simple! Quickly move money between 10 currencies and spend more time enjoying your holiday.

These fees and limits can change. You can find out more in your Multi-Currency Cash Passport terms and conditions. Top up limits apply.

 

Categories Fees How much? The explanation
Getting started/ adding money Load/Top up fee – foreign currency wallets Free Fee charged when you top up regardless of
payment method. Like a commission fee
  Load/Top up fee – Pound Sterling wallet 2%  
  Additional card fee Please check when you buy Fee charged for getting a backup card, where available
  Currency transfer fee Free No fee for moving money between wallets. Foreign exchange rate applies, varies each day
Spend money/ get cash Fee for paying with the card Free No fee for paying with your card, whether at retailers or online. Some retailers may charge their own fee
  Fee for cash machine withdraw- als £1.50
€1.75
US$2.30
AU$2.30
CA$2.40
NZ$3.00
ZAR20.00
TRY5.40
CHF2.20
AED8.00
MXN38.00
PLN7.50
CZK45.00
SEK18.00
JPY250.00
THB60.00
HKD15.00
SGD2.50
DKK13.00
NOK20.00
HUF660.00
ISK250.00		 Fee for withdrawing cash at a cash machine. Some operators may charge their own fee
  Cash over the counter fee £4.00
€4.70
US$6.20
AU$6.00
CA$6.40
NZ$8.00
ZAR50.00
TRY14.50
CHF6.00
AED25.00
MXN100.00
PLN20.00
CZK120.00
SEK56.00
JPY760.00
THB175.00
HKD40.00
SGD7.00
DKK36.00
NOK55.00
HUF2000.00
ISK700.00		 Fee for withdrawing cash over the counter (for example, in a bank). They may charge their own additional fee
Get your money back Cash out fee at a store Please check in store, where available Fee for cashing out your card before the card expires,  or after a period of
12 months after the expiry date
  Cash out fee by calling Card Services £6.00  
Other Inactivity fee £2.00 per month Fee charged after a 12-month period of you not using your card (either by topping up your card, paying for transactions or
withdrawing money), including after your card has expired.
No fee if you have a zero balance
  Foreign exchange fee 5.75% Fee for using your card for a transaction in a currency which is not available on your card or you
don’t have enough balance in the transaction currency and the rest is
taken from another currency wallet
  Shortfall fee £10.00
€15.00
US$15.00
AU$20.00
CA$20.00
NZ$25.00
ZAR140.00
TRY36.00
CHF15.00
AED62.00
MXN260.00
PLN50.00
CZK300.00
SEK140.00
JPY1900.00
THB435.00
HKD100.00
SGD17.00
DKK90.00
NOK140.00
HUF5000.00
ISK1760.00		 Fee charged if a payment takes your balance below zero
Our Services Replace- ment card Free Free service to send you a new plastic card whilst you are away if you lose your card, or it is stolen or damaged, where this service is available

 

You can check how our foreign exchange rates compare to the European Central Bank rates at www.travelprepaid.mastercard.com/rates

Please enter 5.75% as the foreign exchange fee

This table shows the limits on using your Card. The limits are given in GBP, but they include all the Currencies loaded on to the Card.

 

Limits Amount
Minimum amount you can load or top up £50
Maximum amount you can withdraw in 24 hours over the counter, i.e. at a bank £150
Maximum amount you can withdraw from a cash machine in 24 hours £500
Maximum amount you can spend at retailers in 24 hours £3,000
Maximum amount you can have on your card at any one time £5,000
Maximum amount you can load in total in a 12-month period £30,000
Maximum number of active card accounts you may have at any one time 1

 

You can check how our foreign exchange rates compare to the European Central Bank rates at www.travelprepaid.mastercard.com/rates

Please enter 5.75% as the foreign exchange fee

Contact us

Need to speak with us? We're here to help.

Be sure to check out our help centre first.

  • Email us

    Email us at cardservices_prepaid@mastercard.com

    In the interests of security we will not be able to discuss certain subjects by email. Please call our 24 hour Card Services Team, they will be able to assist you in relation to the following:

    • Lost or stolen cards
    • Queries regarding transactions on your account or balance enquiries
    • PIN assistance
    • Guidance setting up your card account online
    • Help with forgotten username and/or passwords
    • Card and account activations
  • Calling from outside the UK?

    Free to call Card Services numbers

    Country Free phone number†
    Argentina 0800 666 0026
    Australia 1800 098 231
    Austria 0800 293 724
    Bahamas 1800 389 0523
    Belgium 0800 77 228
    Brazil (from landline) 0800 892 3560
    Brazil (from mobile) +55 21 3956 9200
    Bulgaria 800 116 1169
    Czech Republic 800 143 722
    Chile 123 0020 7887
    China (North) 10 800 712 2683
    China (South) 10 800 441 1345
    Costa Rica 800 015 0605
    Croatia 0800 223 179
    Cyprus 800 96 361
    Denmark 808 84 857
    Dominican Republic 1888 156 1388
    Estonia 800 011 1359
    Finland 0800 918 279
    France 0800 916 940
    Germany 0800 181 4595
    Greece 00800 4413 1532
    Hong Kong 800 966 321
    Hungary 0680 018 878
    Iceland 800 98 78
    India 000800 100 7960
    Indonesia 1 803 0441 1368
    Ireland 1800 535 564
    Israel 180 943 1521
    Italy 800 789 525
    Japan 00531 780 221
    Latvia 800 03 736
    Lithuania 880 031 068
    Luxembourg 800 28 166
    Malaysia 1800 814 933
    Mexico 800 288 9868
    Monaco 800 93 677
    Netherlands 0800 023 3935
    New Zealand 0800 444 691
    Norway 800 14 326
    Philippines 1800 1442 0143
    Poland 00800 441 2460
    Portugal 800 880 501
    Puerto Rico 1 877 465 0085
    Russia 810 800 2500 2044
    Singapore 800 441 1379
    Saudi Arabia 800 844 2790
    Slovakia 800 001 684
    South Africa 0800 982 674
    South Korea 00798 4434 1279
    Spain 900 958 973
    Sweden 020 796 949
    Switzerland 0800 834 918
    Taiwan 0080 104 4292
    Thailand 001800 442 212
    Trinidad & Tobago 1 800 203 0194
    Turkey 00800 4463 2089
    Uruguay 000 413 598 3672
    USA / Canada 1 877 465 0085
    Venezuela 800 100 8565
    Other countries +44 207 649 9404††

     

    † There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.

    †† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.

  • Calling from within the UK?
    • UK - 0800 056 0572
  • Call using the national relay service for people with hearing and speech difficulties.

    - To find out more about using the relay service, please visit Relay UK – homepage | Relay UK (bt.com)

  • Dispute a transaction

    If you find a transaction that does not look correct, please contact Card Services immediately, who can lodge a dispute on your behalf.

    To notify card services of any unauthorized or disputed transactions, simply:

    1. Complete the dispute claim form located here
    2. Click here to email us
    3. Call us - select Calling from within or outside the UK above

    Please provide as much detail as possible when filling out the dispute claim form. This will help us to assist you with your dispute as quickly as possible. You can use My Account to log in and check the details of the transactions you want to dispute.

    We will send a response to you within 10 working days of receiving your query.

  • Lodge a complaint

    If you would like to raise a complaint, please contact us. For more information, please refer to our complaints procedure.