Contact us

Need to speak with us? We're here to help.

Be sure to check out our help centre first.

• Email us

  Send us an email enquiry and we'll get back to you within 48 hours.

  Please note that, for security reasons, you must NOT include your full card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

• Calling from outside South Africa?
  • New Zealand - 0800 444 691
  • Hong Kong - 800 966 321
  • Japan - 00531 780 221
  • South Korea - 00798 4434 1279
  • Thailand - 001800 442 212
  • UK - 0800 056 0572
  • USA/Canada - 1 877 465 0085
  • Other countries - +44 207 649 9404
  • Australia - 1800 098 231

  There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.

  Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.

• Calling from within South Africa?
  • South Africa - 0800 982 674
• Dispute a transaction

  If you find a transaction that does not look correct, please contact Card Services immediately via phone, who can lodge a dispute on your behalf.

  To notify Card Services of any unauthorized or disputed transactions, simply:

  1. Complete the dispute claim form located here
  2. Click here to email us 

  Please provide as much detail as possible when filling out the dispute claim form, it will help us accurately and quickly work on your behalf to correct the problem. You can use 'my account' to login and establish the details of which transactions you want to dispute.

  We will send a response to you within 10 working days of receiving your query.

• Lodge a complaint

  If you have any complaints, please send us an email. For more information, please refer to our complaints procedure.